The official language of the Conference will be English. The Basque Country has two official languages: Spanish and Basque (called Euskara). Signs on roads, in the airport, official institutions and on streets will be in both languages. 

In many streets you will be able to access Internet through the City Hall public system [Bilbao Wi-Fi]. 

The phone number for all kinds of emergencies, such as urgent medical care, ambulances, police and firefighters is 112. Please, remember to confirm before departing abroad that your insurance policy covers you in Europe. 

Spanish electrical plugs are European type F (220 Volt, 50Hz). You should consider what type of adaptor you need if you are taking electrical items. Modern computers and other appliances accept both 220 V and 110 V but check your electrical requirements.

The euro is Spain’s currency. 

Meals: The usual times for meals are: Breakfast: from 8:00 to 10:00 h.

Lunch: from 13:00 to 15:00 h.  Dinner: from 20:30 to 22:30 h.

Smoking is not permitted in the bars or cafes.

Banks: Monday to Friday from 08:30 to 14:00 h.

Shops: Shops open Monday to Saturday from 10:00 to 13:30/14:00 h. and from 16:30 to 20:00 h. Shopping centres, large department stores and some shops do not close at midday and are open until 22:00 h. Shops do not open on Sundays.